JO+CO Return Policy

We know that sometimes things don’t work out as planned. That’s why we’re here to make returns as smooth as possible while balancing your needs as a valued customer with our ability to offer unique and exciting styles.

Return Policy:

  • Exchanges: Free return shipping on all exchanges.
  • Returns: Accepted within 30 days for store credit only from the ship date. A $10 shipping fee will be deducted from your store credit.
  • Store Credit: Issued as an e-gift card, sent directly to your inbox.

How to Return:

  1. Ensure your items meet the Eligibility Requirements below.
  2. Pack items securely in the original packaging or similar protective materials.
  3. Use the prepaid return label provided. For returns (not exchanges), a $10 fee will be deducted from your store credit. 
  4. Returns are processed within 7-10 business days, but during peak times, it may take up to 14-16 business days.

    Eligibility Requirements

    To qualify for a return, items must meet the following:

    • Condition:
      • Unworn, unwashed, and in like-new condition (no stains, odors, animal hair, etc.).
      • Must have all original tags attached (if applicable).
    • Packaging:
      • Return items in the original poly bag or similar protective packaging.
      • Shoes must be returned in the original box, enclosed in additional packaging.
      • Do not affix labels directly to the shoe box.
    • Postmark Deadline:
      • Returns must be postmarked within 30 days of fulfillment. Late returns will not be accepted.

      Items NOT Eligible for Return

      • Final Sale:
        • Items marked "Final Sale" or discounted 30% or more.
        • Jewelry, hosiery, hats, belts, bodysuits, and other accessories (due to hygiene reasons).
      • Damaged Returns:
        • Items damaged due to improper packaging or returned without prior damage claims.

      Exchanges

      • Free Return Shipping: We’ll cover return shipping on exchanges to ensure you find the perfect fit!
      • Follow the return process, and choose exchange when prompted.

      • Additional Exchanges: For subsequent exchanges, customers are responsible for both return and replacement shipping costs.

        Additional Details

        • Damaged/Defective Items:

          • Contact us within 3 days of receiving your order to report issues.
          • Items returned without a prior damage claim will not be accepted.

        • Lost or Stolen Packages:

          • We’re not responsible for packages lost or stolen in transit. Please contact USPS or UPS directly with your tracking number.

        • Installment Payments:

          • If you paid with ShopPay or similar services, you’ll still need to pay off your installments. Store credit will be issued as an e-gift card for returns.

        Please note: If we receive a non JO+CO item in your return, we are not responsible for it and we cannot return it to you.

        For further assistance or questions, reach out to us at hello@shopjoandco.com.