JO+CO Return Policy
We are a small, women-owned boutique that hand-selects every piece in our store. We bring in fresh styles regularly, which means our inventory moves quickly and our return window is limited. We appreciate your understanding and support of our small business.
Return Window
Items must be returned within 14 days of delivery for store credit. After 14 days we are unable to accept returns. All sale items are final sale.
All returns are initiated through our Return Portal →
Item Condition
Items must be unworn, unwashed, and in perfect condition with tags attached. We are unable to accept returns with makeup or deodorant stains, perfume, pet hair, cigarette smell, or stains of any kind.
Return Shipping
✔️ Purchased Redo at checkout? Your return shipping is free. Start your return through our Redo portal and your store credit will be issued once your item is received.
✖️ Didn't add Redo? No worries — you can still return through our portal. Return shipping is the customer's responsibility.
Store Credit
All returns are issued as store credit only. We do not offer refunds to the original payment method. Store credit never expires and can be used on any future purchase.
Exchanges
Our return portal supports size exchanges for the same style only. To exchange for a different style, please return your item for store credit and place a new order using your credit.
Please note: Return shipping is covered by Redo if purchased at checkout. Outbound shipping on all new orders or exchanges is the customer's responsibility, regardless of Redo coverage.
A $1 hold will be placed on your card as a security measure when submitting an exchange and will be removed once your return is received. You have 3 days from submitting your exchange to drop off your package using the provided label. Failure to ship within 3 days will result in a charge for the exchanged item.
Items Not Eligible for Return
- Final Sale items — any item marked Final Sale or discounted 30% or more
- Accessories — jewelry, hats, belts, bodysuits
- Items showing signs of wear
- Items damaged due to improper packaging
- Items returned without prior communication for damage claims
Late Returns
Returns must be initiated and shipped within 14 days of delivery. Returns received outside this window may be refused and sent back to the customer, or subject to an additional processing fee.
Damaged or Defective Items
Please contact us within 3 days of delivery at hello@shopjoandco.com with photos and your order number. Items sent back without a prior damage claim may not be accepted.
Lost or Stolen Packages
Once marked delivered by the carrier, JO+CO is not responsible for lost or stolen packages. Please contact your shipping carrier directly with tracking questions.
Installment Payments
If you checked out using Shop Pay Installments or another buy-now-pay-later service, you remain responsible for completing all scheduled payments. Returns are processed according to this policy once received.
Questions?
We're always here — email us anytime at hello@shopjoandco.com
JO+CO reserves the right to update this policy at any time.
