JO+CO Return Policy
We want you to love your JO+CO pieces 🤍
If something isn’t quite right, we’re happy to help.
Eligible regular-priced items may be returned within 14 days of delivery.
Returns are available for store credit, exchange, or refund (see details below).
To begin a return, please visit our Return Portal.
RETURN OPTIONS
If You Added Checkout+ at Checkout
Checkout+ provides free return shipping.
Store Credit
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Free return shipping
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No restocking fee
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Issued to your JO+CO account once received and approved
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Valid for 1 year
Refund to Original Payment
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Free return shipping
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5% restocking fee deducted from refund
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Original outbound shipping is non-refundable
If You Did NOT Add Checkout+
Store Credit
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Return shipping fee applies
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No restocking fee
Refund to Original Payment
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Return shipping fee applies
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5% restocking fee deducted from refund
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Original outbound shipping is non-refundable
FINAL SALE
Items marked Final Sale (including items discounted 30% or more, jewelry, accessories, etc.) are not eligible for return or exchange.
LATE RETURNS
Returns must be initiated and shipped back within 14 days of delivery.
Returns received outside of this window may be refused and sent back to the customer or incur an additional restocking fee.
RETURN REQUIREMENTS
Items must be:
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Unworn and unwashed
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In like-new condition
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Free of stains, perfumes/scents, odors, pet hair, or signs of wear
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Returned with original tags attached
Additional guidelines:
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Items must be returned in original poly bag or similar protective packaging
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Shoes must be returned in original box and shipped inside an outer box or protective mailer
We reserve the right to deny returns that do not meet these conditions.
ITEMS NOT ELIGIBLE FOR RETURN
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Final Sale items (30%+ off)
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Accessories: jewelry, hats, belts, bodysuits
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Items showing signs of wear
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Items damaged due to improper packaging
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Items returned without prior communication for damage
DAMAGED OR DEFECTIVE ITEMS
Please contact us within 3 days of delivery at hello@shopjoandco.com with photos and your order number so we can assist quickly.
Items sent back without a damage claim may not be accepted.
LOST OR STOLEN PACKAGES
Once marked delivered by the carrier, JO+CO is not responsible for lost or stolen packages. Please contact the shipping carrier directly with tracking questions.
INSTALLMENT PAYMENTS (ShopPay, etc.)
You are responsible for completing your scheduled payments.
Returned items will be processed according to this policy once received.
NEED HELP?
We’re always here — email us at hello@shopjoandco.com anytime.
JO+CO reserves the right to update this policy at any time.