JO+CO Return Policy
We want you to love your JO+CO pieces 🤍
If something isn’t quite right, we’re happy to help.
Eligible regular-priced items may be returned within 14 days of delivery.
Returns are available for store credit, exchange, or refund (see details below).
To begin a return, please visit our Return Portal.
Checkout+ (Re:Do)
If you added Checkout+ ($1.98) at checkout:
- FREE return shipping for store credit or exchange
- Refunds are available with a 10% restocking fee and return shipping deducted
- Your order is protected against loss or damage in transit
Returns Without Checkout+
- Store credit returns incur a $9.95 return shipping fee
- Refunds incur a 10% restocking fee + $9.95 return shipping fee
- Exchanges receive free return shipping (new outbound shipping charges apply)
Store Credit Details
- Store credit is issued once your return is received and approved
- Store credit can be used on any future purchase
- Store credit expires 1 year from issue date
- If an order was paid (in full or in part) with store credit or a gift card, that portion will be returned to the same method
Final Sale
Items marked Final Sale (discounted 30% or more) are not eligible for return or exchange.
Late Returns
Returns must be initiated and shipped back within 14 days of delivery.
Returns received outside of this window may be subject to an additional restocking fee or may be refused and sent back to the customer.
Return Requirements
Items must be:
- Unworn, unwashed, and in like-new condition
- Free of stains, perfumes/scents, odors, pet hair, or signs of wear
- Returned with original tags attached
Additional guidelines:
- Items must be returned in original poly bag or similar protective packaging
- Shoes must be returned in original box and shipped inside an outer box or protective mailer
Items That Cannot Be Returned
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Final Sale items (30%+ off)
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Accessories: jewelry, hats, belts, bodysuits
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Items with signs of wear (stains, perfumes/scents, odors, pet hair)
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Items damaged due to improper packaging
-
Items returned without a damage claim on file
Damaged or Defective Items
Please contact us within 3 days of delivery at hello@shopjoandco.com with photos and your order number so we can assist quickly.
Items sent back without a damage claim may not be accepted.
Lost or Stolen Packages
Orders without Checkout+ are not protected against loss or theft after delivery.
Please contact USPS or UPS directly with tracking questions.
Orders with Checkout+ are fully protected.
Installment Payments (ShopPay, etc.)
You are still responsible for completing your scheduled payments.
Returned items will be processed according to this policy once received.
Need Help?
We’re always here — email us at hello@shopjoandco.com anytime.
JO+CO reserves the right to update this policy at any time.